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By Iheanyi Chukwudi
Enugu Electricity Distribution Company (EEDC) has introduced a self-service Robotic application known as “EEDC BOT” to enhance positive customers' experience.
Head, Corporate Communications of EEDC, Mr Emeka Eze who announced this on Friday, said the new robotic application is consistent with EEDC's quest in leveraging technology to enhance its operations and improve customer experience.
The application, according to Ezeh is currently targeted at prepaid customers, streamlines access to essential functions while providing instant support through the social media platforms, such as Facebook and WhatsApp, thereby revolutionising the way customers interact with the company.
He said, "EEDC BOT” will significantly speed up responses to common requests and queries by customers through two primary channels (Facebook and WhatsApp).
To further ensure a good customer experience, a dedicated Facebook page has been created for this purpose and customers can now interact with EEDC through this platform.
In addition, a dedicated phone number has been provided for WhatsApp, enabling customers to access EEDC via this messaging platform.
Prepaid customers should take advantage of the self-service to resolve issues relating to their prepaid accounts by saving the WhatsApp number (08150826233) as “EEDC BOT” on their phone and send “Hi” or “100” to activate the menu and select a request as applicable.
They can equally visit EEDC official Facebook page to access this Application. Login access is not required for this purpose."
Eze noted that upon initiating a chat, customers would receive interactive codes, and they can select as it applies to their specific needs.
According to him, "Some of the available services offered by “EEDC BOT” included: Chat with a Customer Service Agent, Request for Token, Meter Application Request, KCT Generation, Last Token Retrieval, Arrears Balance Inquiry, New Service Request, Transaction History, and many more.
By utilising this self-service, EEDC aims at offering a more efficient and user-friendly approach to customer service by efficiently managing its customers, reducing waiting time, and promptly resolving issues.
EEDC is excited to include “EEDC BOT” to some of the innovative solutions it has introduced in its operations to enhance service to its esteemed customers."
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